Shipping Policy

1. What is the estimated delivery date?

Most orders for U.S. customers are shipped from warehouses within the United States. Typically, customers receive orders within 3-5 business days. For bulk or out-of-stock items, we may ship from international warehouses near your location, with delivery taking 7-15 business days.

Key Details:

  • Orders are processed within 2 business days.

  • 2-5 business days after processing.
  • U.S. Domestic Shipping (48 contiguous states).

Note: Deliveries to Hawaii, Alaska, Puerto Rico, Canada, and Mexico may take longer.

International Shipping

Delivery times vary by carrier and service level. Allow extra time for customs clearance.

Delivery Estimates:

 

Region Estimated Shipping Time Tracking
U.S. Domestic 3-5 business days Available
International 7-15 business days Available

For tracking assistance, contact: admin@huwoony.com

2. How do I track my order?

  • A shipping confirmation email with your tracking number and carrier details will be sent once your order ships (check spam/junk folders).

  • Click the tracking link in the email for real-time updates.

  • Via your Huwoony account:

    • Sign in → "Order History" → "Order Details".

  • Questions? Email admin@huwoony.com
    🔗 Track Your Order Here 

3. Standard vs. Expedited Shipping

Service Delivery Time Restrictions
Standard 7-12 business days Worldwide
Expedited 5-8 business days Not available for P.O. Boxes, APO/FPO addresses

 

Deliveries to Alaska, Hawaii, Puerto Rico, P.O. Boxes, or APO/FPO addresses may require additional time.

4. Where do we ship?

We ship to all 50 U.S. states and 220+ countries/territories. Availability is confirmed automatically at checkout.

5. Why does tracking show "Scheduled Pending"?

This status means your package is awaiting final scan and dispatch from a carrier facility. If no movement updates occur after 3+ days, contact the carrier directly or email us at admin@huwoony.com for support.

6. I entered the wrong shipping address. How can I fix it?

  • Before shipment: Email admin@huwoony.com immediately. We’ll attempt to update your address.

  • After shipment: Contact the unintended recipient to forward the package. Notify us for further assistance.

7. Can I ship to a P.O. Box or APO/FPO address?

  • ✅ Yes! For APO/FPO addresses:

    • Enter APO or FPO in the "City" field during checkout.

  • ⚠️ Important:

    • Only Standard Shipping is available.

    • Delivery dates cannot be guaranteed.

Need more help?
Reach our support team at admin@huwoony.com — we’re here to ensure smooth deliveries! 🚚

Do Huwoony devices ship internationally? 

Yes, of course! We ship to all countries worldwide using only fully insured global carriers such as UPS/FedEx/DHL/TNT/etc. 

Should I wear any eyewear when I use the red light device?

Eyeglass is necessary. Do not stare directly into the LEDs. Eyeglasses are included and we recommend you wear the Eyewear when you use NIR mode.

How often should I use the red light device?

It is recommended to start with a commitment of 20 minutes 3-5 times per week for the first 1-4 weeks. Then 2-3 times per week for the following 4-12 weeks, and finally 1-2 times per week to maintain results.

What are the differences between red and near infrared light?

The wavelength is different. Red light is absorbed by surface tissues and cells and delivered at 660nm. Near-infrared light is invisible to the human eye and penetrates deeper tissues provided at 850nm.

What is Red Light Therapy (RLT)?

Red Light Therapy is a technique that uses specific wavelengths of red and near-infrared light to penetrate the skin, stimulate mitochondrial function in cells, and thereby promote cell repair, reduce inflammation, improve blood circulation, and boost collagen production.

Is Red Light Therapy safe?

Yes, RLT is a non-invasive, non-ablative, and generally safe therapy. Please always follow the product instructions when using our devices.

What are the benefits of Red Light Therapy?

Red Light Therapy is believed to be beneficial for skin health (e.g., reducing wrinkles, improving skin tone), pain relief, accelerated muscle recovery, improved sleep quality, and reduced inflammation.

What makes Huwoony's red light therapy products unique?

Huwoony focuses on providing high-quality, effective red light therapy products. We use advanced technology and premium materials to ensure the safety and efficacy of our products, offering a diverse range of options for different needs.

Are Huwoony products easy to use?

Yes, our products are designed with user experience in mind and are easy to operate. Most products come with clear instructions for a hassle-free experience.

Do Huwoony products come with a warranty?

Yes, we offer a one-year limited warranty for all our products. Please refer to our warranty policy on the website for details.

Can I use different Huwoony products simultaneously?

Generally, yes, but ensure there's sufficient time between treatments and pay attention to your body's reaction. If in doubt, consult a healthcare professional.

How long until I see results?

Results vary from person to person, depending on individual physiology, frequency of use, and treatment goals. Some may see improvements within a few weeks, while others may require more time. Consistent use is key to achieving optimal results.

Are there any side effects of using red light therapy?

Red light therapy generally has no serious side effects. A few individuals might experience slight skin redness or warmth, which is usually temporary. If you experience any discomfort, stop use and consult a doctor.

Can I use it if I'm pregnant or breastfeeding?

If you are pregnant or breastfeeding, we do not recommend using red light therapy products without consulting your doctor.

Can people with specific medical conditions use it?

If you have any serious medical conditions, are taking photosensitizing medications, or have a history of skin cancer, please consult your doctor before use.

Can red light therapy treat acne?

Red light therapy can help reduce inflammation and redness associated with acne, but it typically doesn't directly kill acne-causing bacteria. For acne treatment, blue light therapy might be more effective.

Is red light therapy effective for hair loss?

Some studies suggest that red light therapy may help promote hair regrowth and improve hair density, but results vary from person to person.

Can red light therapy relieve joint pain?

Yes, red light therapy, due to its anti-inflammatory and circulation-boosting properties, may help alleviate joint pain and stiffness.

What should I wear when using red light therapy?

You can wear comfortable clothing. To allow the red light to best reach your skin, it's recommended to expose the area you wish to treat.

Can I use the product on my pets?

Our products are primarily designed for human use. If you wish to use them on pets, please consult a veterinarian.

What is your return policy?

We offer a 30-day no-questions-asked return policy. If you are not satisfied with your product, you can request a return within 30 days of receiving it. Please refer to our return policy on the website for details.

How can I contact Huwoony customer service?


You can submit a form through our "Contact Us" page on the website or send an email to service@huwoony.com. Our customer service team will respond to you as soon as possible.

What if the product I received is damaged?

Please contact our customer service immediately, providing your order number and photos of the damaged product. We will process your return or exchange as soon as possible.

Are Huwoony products certified?

Yes, our products comply with relevant quality and safety standards and possess the necessary certifications. Please refer to the product detail page for specific certification information.

Can I find Huwoony on social media?

Absolutely! You can follow us on Facebook, Instagram, TikTok for the latest product information, promotions, and red light therapy insights.